Shipping policy
Effective date: 13-08-2024
Thank you for choosing Lovii. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction.
Shipping Coverage:
- We only ship to the united Kingdom
- Future expansion of shipping areas is under consideration.
Shipping Costs:
- Complimentary shipping on all orders within our shipping zones.
- No hidden shipping fees.
Order Processing Time:
- Processing occurs within 1-2 business days, Monday to Friday.
- Order cutoff time: 22:00 PM (GMT) Greenwich Mean Time (London)
- Weekend orders are processed the next business day.
Transit Time:
- Expected delivery time: 5-8 business days, shipped Monday to Friday.
- Delivery times are estimates and may be subject to change.
Tracking Your Order:
- A tracking number will be provided via email after dispatch.
- Track your order using Royal Mail, DPD, UPS services, depending on the courier used for your shipment.
- For real-time tracking, visit the respective courier's website or tracking portal.
- If you have any tracking queries, our support team is ready to assist.
Order Modifications and Cancellations:
- Contact our customer service for any order changes.
- Read more in our Return & Refund policy for order cancellations.
Policy Updates:
- We periodically update our Shipping Policy.
- Stay informed by checking our website for the latest information.