Contact Us

Address: Unit D lakeside technology park, Swansea, Wales, SA7 9FF, United Kingdom

Email: Info@lovii.co.uk

Phone: +44 7500 967020

Company number: 07965147

Customer Service: Monday to Friday between 9:00 am to 5:00 pm.

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Purpose of Contact

Our customer service team is available to assist with:

• Order inquiries (tracking, status, modifications)
• Detailed product information and personalized recommendations
• Addressing and resolving complaints and feedback
• Guidance on returns and exchanges

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Preferred Methods of Contact

Immediate Concerns: Call us at +44 7500 967020 for prompt assistance.

Order Inquiries and Feedback: Email us at Info@lovii.co.uk or use our contact form for queries related to orders or to provide feedback. We aim to respond within one business day.

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Privacy and Data Processing

We prioritize your privacy. All personal data shared with our customer service will be handled following GDPR guidelines and our Privacy Policy.

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Terms of Service

Interacting with our customer service implies acceptance of our Terms of Service.

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Customer Service Commitment

We pledge to offer timely, courteous, and effective service to ensure your satisfaction.

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Limitations

While we strive to address all concerns in-house, some issues may necessitate referral to external partners (e.g., shipping concerns).

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Policy Updates

This contact policy may be revised to reflect changes in our services, with significant updates communicated through email or website notices.