FAQ
Which countries are served, and what are the shipping costs?
Lovii only serves the United Kingdom. Shipping is free for all orders.
How long does it take to process and deliver orders?
Orders are processed within 1-2 business days. The expected delivery time is 5-8 business days, depending on the destination.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this to track your order on the courier's website, such as Royal Mail, DPD, or UPS.
Can I modify or cancel my order after it has been placed?
Yes, you can contact customer service to modify or cancel your order as long as it has not yet been shipped.
What is the return policy, and which items are excluded from returns?
You can return items within 30 days of delivery. The items must be in their original condition: unused, unworn, with tags, and in the original packaging. There are no restocking fees, but the shipping costs for returns are the customer's responsibility.
How do I initiate a return or exchange?
Contact customer service via email to receive a return authorization. Follow the instructions provided for packaging and shipping the item
How long does it take for a refund to be processed?
Once your return is received and inspected, the refund will be processed within 7 business days to your original payment method.
Do you offer product warranties or insurance?
Yes, if a product is defective due to manufacturing issues within the warranty period, you can file a warranty claim for repair, replacement, or a refund.
What should I do if I receive a defective or damaged item?
Contact customer service immediately and provide a description of the issue, preferably with photos. They will arrange for a return, replacement, or refund.
What payment methods are accepted, and how is the transaction secured?
Accepted payment methods include American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa. All transactions are encrypted and secured to the highest standards.
How can I get information about upcoming promotions or discounts?
You can sign up for the newsletter or regularly check the website to stay informed about promotions and discounts.
What are the benefits of creating a customer account?
A customer account offers benefits such as faster checkout, storing address details, tracking orders, and access to special offers.
How can I update my account information or change my password?
You can update your account information and password by logging into your account and going to the settings.
How do you protect customer privacy and personal data?
All personal data is protected under strict privacy policies and is only used to process your order. Transactions are encrypted to protect your information.